ION Television Phone Numbers and Emails

Toll-Free Number:

  • (888) 467-2988
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Customer Service:

  • (727) 479-1000
  • (818) 563-1005
  • (212) 757-3100
  • (561) 659-4122

General Info:

  • (800) 548-4532
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ION Television Emails:

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Contact Information

ION Television Website:

ION Television Help Center:

Corporate Office Address:

ION Media Networks, Inc
601 Clearwater Park Rd
West Palm Beach, Florida 33401-6233
United States

ION Television Rating Based on 336 Reviews

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How Good is ION Television's Customer Service?

Gaytha Tky
Gaytha Tky
Feels Disappointed | Dec 01, 2023

Was never able to get through to them! Worst customer service I've seen! Bo respect for the customer. I'll never buy an ion tv again!

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Ernest F Ikj
Ernest F Ikj
Feels Disappointed | Oct 26, 2023

They earned a fat zero!!,

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Janet R Kmy
Janet R Kmy
Feels Disappointed | Sep 14, 2023

I never got a call or email about my request

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Korrin Fwd
Korrin Fwd
Feels Satisfied | Jan 14, 2023

Well I've been trying to get y'all to get the sound and lip movement together at the same time this started around 12-23-2022 and has not been fixed yet. I live in Killeen, Tx. 76543 it's on y'all's Mystery Channel which is Channel 62.4 here it makes it kinda hard to watch the shows and I'll keep checking every ounce in a while to see if y'all got it fixed so I can go back to watching it

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Merlyn Oth
Merlyn Oth
Feels Disappointed | Jan 04, 2023

The music is still to loud. It drowns out the voices of the actors

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Edna C Wpu
Edna C Wpu
Feels Disappointed | Dec 07, 2022


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Summary of ION Television Customer Service Calls

01:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ION Television?

Product/ Service Question:

  • “Quality of channel”
  • “Ion 34-1 not working”
  • “Game not on”

Request for Information Question:

  • “How many shows are included in the 299 fee?”
  • “To find out why the Columbia, SC affiliate wasn’t televising the ACC football games they agreed to broadcast, and was listed on Directv program guides!”
  • “I want to talk to a human about an Ion”

Staff Question:

  • “Why do you cut off service all the time?”
  • “Your service is terrible. You either cant hear what is being said, its off sync so its a guessing game, or you cant see whats going on. Fix this problem.”
  • “You took Les Feldick Ministry off and put law and order on. Is God worthy of half of your service. He give us 24/7 of His time every day. Live In Philadelphia”

Shipping and Delivery Question:

  • “Can we get the basketball off of Ion TV you are messing up the best show on television Hawaii Five-O”
  • “Where is Blue Bloods?”
  • “My ion tv chanbel is not coming in”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • Cancelled?
  • “Activate subscription”

Return/ Replace Question:

  • “You keep changing the lineup and it don't make sense leave the line up the way it's supposed to be put criminal minds on Thursday and put blue bloods on Sunday”
  • “Is private eyes returning for season 3”

Account Question:

  • “Not broadcasting ACC games as scheduled”

Refund Question:

  • “Refund”

Other Question:

  • “To see how I can get ION plus”
  • “Commercial”
  • “Not getting Christmas movies on Sunday”


Related Companies

Ion Media Networks, Ion Plus, Ion life


Ion Television is a broadcast, cable, and satellite television network which specializes in family entertainment programming. It was launched by Lowell "Bud" Paxson in July 1998 as Pax TV. The network owner is Ion Media Networks. The company headquarters is based in West Palm Beach, Florida, United States. Ion Television has children programming on Saturday and Sunday mornings. It also broadcasts sports events including Champions Tour of golf, the Paralympic Games, and soccer matches from the Women's United Soccer Association. The television network has Qubo and Ion Life sub channels. There is an Ion Television application for mobile devices with Apple and Android operating systems.

ION Television reviews and complaints

ION Television is ranked 184 out of 2653 in Media category

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